"Excellent practical suggestions that can be applied directly to the workplace.  Good balance of audience participation."

"The course content will be extremely useful especially the training received in how to take control of the call."

"Covered very relevant information to my role.  Made me think about my managerial strengths and weaknesses.  I’m feeling very positive about the challenges at work."

"Great session which gave me tools and skills to use to make sure staff are kept involved and happy."

"Useful, informative, easy to keep interested; very impressed, enjoyed moving around and working in groups rather than just sitting listening."

"This workshop helped me understand how to deal with personality types in the interview situation. It gave me an insight into how people may react to the appraisal.  Brilliant and very helpful, thank you."  

"Invaluable in making me think about my personal values vs. business values and where they can agree/disagree."

"Enjoyable and I definitely feel like it was worthwhile.  Has helped me to identify where I need to focus, to realise my own behaviour under stress and how it can be perceived."

"Overall an excellent course, would recommend for all new supervisors/managers in their first six months once they understand their roles and what should be delegated."

"Good course made us think about why to delegate instead of thinking of negatives and doing all ourselves."

"Open, honest and approachable!  It is a lot of fun working with Square Box  yet at the same time setting some stretching targets."

"Flexible, constructive, interesting – great fun to work with as well as being highly professional."